Return/Refund Policy

Last updated: [Aug, 2025]

At SUNEE, we want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help.

30-Day Return Policy

You have 30 days after receiving your order to request a return.

To be eligible, items must be:

  • In their original condition, unused or unworn.

  • With all tags and original packaging.

  • Accompanied by the receipt or proof of purchase.

How to Start a Return

  1. Contact us at support@sunee.com to request a return.

  2. If approved, you will receive a prepaid shipping label and instructions.

  3. Items returned without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will resolve the issue promptly.

Non-Returnable Items

We cannot accept returns for:

  • Perishable goods (e.g., food, flowers, plants).

  • Custom or personalized products.

  • Personal care or hygiene items.

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards.

Refunds

  • Once we receive and inspect your return, we’ll notify you of approval or rejection.

  • Approved refunds will be issued to your original payment method within 10 business days.

  • Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at support@sunee.com